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CERTA PRO PAINTERS Complaint - CertaPro Painters of Southern Kansas City - A Must Read
CERTA PRO PAINTERS Complaint

CERTA PRO PAINTERS Complaint

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CertaPro Painters of Southern Kansas City - A Must Read


I would like to issue a warning about the quality of work done by the CertaPro Painters of Southern KC. I purchased a home in November 2014 that had two large wood stained entry doors. About three weeks after we moved in the doors started to blister and peel. The previous owner left me the paperwork from CertaPro painters indicating the work they did in June 2014, just 5 months prior.

Before I continue, here is the exact quote on the written invoice from CertaPro Painters:
%u201CWARRANTY ON ALL WORK: We warranty all of our work for 2 years against blistering and peeling. This is not just a %u201Chandshake%u201D warranty, it is a legal document that is backed up by our corporate office%u201D

I called the owner in November asking if he was willing to just come out and look at the blistering and peeling and provide a recommendation. The next four phone calls were all met with the same response, %u201CI will get you on the schedule%u201D or %u201Cwe will pick the next warm day%u201D. Not sure why we needed a warm day just to inspect the work, who knows?

I called again in February, but no response. Also, when I mean no response, that doesn%u2019t mean I tried to call (which he didn%u2019t) and not leave a message.

It is now March and I finally sent an email to the owner indicating I was going to post a negative review on their work unless they attempted to make things right.

Below is their response, I will let you be the judge:
%u201CAs I stated the last time we talked I would try to help you when things warmed up and that was my plan (not the very first warm day since the doors are completely exposed). I also informed you it was not a warrantable item as our warranty does not transfer from one owner to another, nor does it apply to varnished surfaces. I tried calling you back last week and received no response from you.

%u2026

If you choose to submit a review based on work that was not done for you and is not a warrantable item, I will refer all communications to my lawyer for a slander suit to be filed. %u201C


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