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CERTA PRO PAINTERS Complaint - Just sick about it.
CERTA PRO PAINTERS Complaint

CERTA PRO PAINTERS Complaint

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Just sick about it.


I decided to hire Certa Pro as they are a large company. They guarentee their work for two years. I thought they would be very professional. I should have read this list of complaints first. I had to learn the hard way. The painter was late. He didn't honor items in the contract. The franchise owner talked me into paint that did not match existing semi gloss on my doors. This painter did not prep or tape off anything. He slopped paint onto other surfaces and then had the nerve to ask me if I had left over color to "fix it". He rushed too many coats onto one door and it had runs. He even accidently gouged the paint while it was wet. Oops! The doors should have been painted with a roller for a smooth surface to match other doors in my house. This guy used a brush and the finished look is horrible. When I showed all the horrible work and mess to the franchise owner, he stood by his painter saying he was a professional and he painted other houses. I hired a professional painter years ago to paint my house. (Sadly he was retired and I could not hire him again.) So I know what a GOOD paint job looks like. Now I am stuck with finding time in my schedule to repair the damage to my doors and do the job over. They would only refund a small amount of what I paid for the job. And I'm spending that on paint and supplies. Believe me...you do not want to hire this company. They do absolutely shoddy work! And they don't seem to care about the customer. This guy rushed the job and left me with a mess.


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